Shipping Information

How long does it take to receive artwork I purchase?

For Australian customers, we offer both unframed art prints, and also stretched canvases, and framed art prints. We ship our unframed prints rolled in a protective mailer tube, with Australia Post (regular post) with signature required on delivery. All framed items (canvases or framed prints) are safely shipped in protective boxes by Australia Post. As our range is made to order, please expect 2-4 weeks for production and delivery to you for all framed items, or 1-2 weeks for unframed art prints as a guide.

Please see outline of shipping fees below

 

For International customers: All unframed art prints are rolled and shipped worldwide with Australia Post International Air Mail (5-7 day service), sent rolled in protective mailer tubes. Dispatch ex-Australia is approx 10-14 days from order, as a guide, as all prints are printed to-order. In busy seasonal times, some delays may occur, please allow this. All parcels are shipped with a tracking number and 'signature required' on delivery, to ensure safe arrival. Australia Post partners with all major postal services in each country, and a calling card will be left if the recipient is not at the delivery address at the time of delivery. Pickup can then be arranged at your nearest postal outlet.

For all orders, please note we will endeavour to get your order to you as soon as we can!

 

 

How much is shipping on each item if I buy on your website?

(All prices are in AUD$ Australian Dollars)

 

AUSTRALIAN ORDERS: 
$10 Per Item Shipping on each framed item (stretched canvas and framed art prints), where the price per item or total order value falls below $250
$5 Flat rate on all Unframed Paper Art Prints (rolled and shipped in a mailer tube) where the total order value falls below $250

Free AU Shipping On All Orders over $250* (framed & unframed)



NEW ZEALAND ORDERS: 
$15 AUD Flat Rate Per Order on all Unframed Art Prints & Rolled Canvases (shipped rolled in a mailer tube).

Please note: currently we do not ship framed prints or stretched framed canvas  outside of Australia

Free NZ Shipping On All Unframed Print Orders over $250

 

INTERNATIONAL ORDERS: 
$25 AUD Flat rate on all Unframed Art (rolled and shipped in a mailer tube).

Please note: currently we do not ship framed prints or stretched framed canvas outside of Australia

  

 

Do you ship internationally? And if so, which items?

Yes! But as listed above, currently for international customers we just offer our Art Prints, shipped in protective mailer tubes. This is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries) as we use quality timber framing, we aren't able to cater to sending them overseas.

 

 

Do I receive a tracking number # once I place an order? 

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email info@jardo.com.au and we can happily help you out with any q's you may have  

   

Once I have placed my order, can I change it or edit the shipping details?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Australia Post for both Australia and for our international customers. For all framed items, we ask you put a Shipping Address eg place of business where someone can sign for the package. Business workplace address is preferred. Goods cannot be left unattended. Art Prints (unframed) shipped in mailer tubes are sent with Australia Post.